Shipping policy

Last Updated: 28 July 2026

Thank you for shopping with Showertunes. We are committed to delivering your order safely and transparently. Below you will find our complete shipping terms and policy.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive a notification email with a tracking number once your order has dispatched.

2. Shipping Estimates & Delivery Timeframe

  • Standard Delivery Timeframe: 7 to 15 business days (Monday to Friday, excluding public holidays).

  • Note: Delivery times are estimates. While we make every effort to deliver within 7–15 business days, occasional delays may occur due to courier operations, customs clearing (for imported items), or peak festive seasons.

3. Delivery Fee Structure

  • Standard shipping fees are calculated at checkout based on your delivery address and order weight/size.

  • Any applicable promotional free shipping offers will apply automatically at checkout.

4. Tracking Your Order

  • Once your package has dispatched, you will receive a confirmation email containing a tracking link and waybill number.

  • Please allow up to 24–48 hours for tracking information to update on the courier portal.

5. Delivery Address & Failed Deliveries

  • Customers are responsible for providing an accurate and complete delivery address (including house/unit number, street name, suburb, and postal code).

  • If a package is returned to us due to an incorrect or incomplete address provided by the customer, re-delivery fees will apply.

6. Risk & Ownership 

  • In terms of South African Consumer Law, Showertunes remains responsible for the safety of your parcel until it has been physically delivered to your specified address.

  • Once the parcel is delivered and signed for (or confirmed delivered by the courier), the risk of loss or damage passes to you, the customer.

7. Delays & Your Rights Under the Consumer Protection Act (CPA)

  • If your delivery takes longer than expected, please contact our support team so we can trace your parcel with the courier.

  • Under Section 19 of the Consumer Protection Act (CPA), if we fail to deliver your order within 30 calendar days of your purchase (or another agreed timeline), you reserve the right to cancel your order for a full refund.

8. Damaged, Defective, or Incorrect Goods

  • Upon receiving your parcel, please inspect the items carefully.

  • If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery at  with photo/video evidence.

  • In accordance with Section 56 of the CPA, defective goods may be repaired, replaced, or refunded at your preference, with return transit costs covered by us.

9. Contact Us

If you have any questions regarding your shipment or parcel status, please reach out to our team: